Margin Notes

SSM Health Nonviolent Language Protocol

SSM Health Nonviolent Language Protocol

From Pre-Suasion by Robert B. Cialdini — Chapter 7

The Framework

Replace violence-associated business language (bullet points → information points, targets → goals, beat → outdistance, attack → approach) to eliminate harm-related associations and retain achievement-related associations.

How It Works

SSM Health Nonviolent Language Protocol provides a structured approach to understanding Associative Coherence, Co-Creation Effect, Cognitive Fluency as presented in Chapter 7 of Pre-Suasion.

Related Concepts

Concepts explored in the same chapter:


📚 From Pre-Suasion by Robert B. Cialdini