Margin Notes

Behavioral Change Stairway Model

Behavioral Change Stairway Model

From Never Split the Difference by Chris Voss — Chapter 5

The Framework

Five stages: Active ListeningEmpathyRapportInfluenceBehavioral Change.

How It Works

Behavioral Change Stairway Model provides a structured approach to understanding Associative Coherence, Behavioral Change Stairway Model, Content Marketing as presented in Chapter 5 of Never Split the Difference.

Related Concepts

Concepts explored in the same chapter:


📚 From Never Split the Difference by Chris Voss